Terms and conditions

Terms and Conditions

Contract
Aero-Heli a company incorporated in Northern Ireland under the companies
order 1986 and is limited by shares on the third day of June 2009 company reg
num-NI072812. Once Aero-Heli ltd have received payment for your experience
the contract for the experience is between you and Aero-Heli LTD. Aero-Heli gift
packs contain a gift card which is evidence of payment for, and entitlement to, a
given experience or gift. Each voucher carries a unique number, which must be
quoted when dealing with Aero-Heli and its operators. Vouchers and the
associated references must be kept safely and securely. Aero-Heli cannot
accept responsibility for any loss you may incur as a result of voucher theft,
impersonation or identity fraud. The voucher should be taken on the day of the
experience and surrendered to the operator or alternatively sent to Aero-Heli if
requested to secure the booking (we would recommend sending vouchers by
secure mail as they are not replaceable if lost).

Availability
The recipient is free to book their preferred date within the validity period.
Experiences are subject to availability and, may be subject to weather
conditions (if your experience is weather dependant we advise telephoning our
office before you set out to travel to our facilities to confirm that the event will
take place). To avoid disappointment we recommend that customers book well
in advance, at least 2-3 weeks for the majority of experiences. During peak
periods it may be necessary to allow a longer notice period although Aero-Heli
may occasionally be able to fit in a booking at short notice. We recommend
booking as early as possible as you must have undertaken your experience
before the expiry date of your voucher which will be 6 months after the date of
purchase and may be detailed in your gift pack. We strongly advise that you do
not make any travel, accommodation or other arrangements until you have
received confirmation of your booking from Aero-Heli ltd as we can not be
responsible for any associated costs that may arise in this case.

Restrictions
Most vouchers are subject to restrictions, These include (but are not limited to)
age, height, weight, physical and medical restrictions, so please check before
making your booking. It is your responsibility to ensure that you purchase a gift
voucher appropriate for the intended recipient and it is the responsibility of the
recipient to double check that the restrictions are not prohibitive. If you are
unsure of the suitability please telephone and we will be happy to advise you.

Prices & Locations
All locations and prices are correct at the time of going to press but may change
or be withdrawn for reasons beyond our control.

Orders
The placing of an order does not constitute the creation of a contract and Aero-
Heli ltd reserves the right to decline to process an order for any reason
whatsoever. If an order cannot be fulfilled for any reason, Aero-Heli ltd will
promptly refund all monies. The placing of an order constitutes your acceptance
of Aero-Heli ltd Terms & Conditions of trading. For the protection of our
customers, Aero-Heli ltd reserves the right to undertake additional security.

Helicopter services
checks and if necessary delay despatch of the order or delivery of the
experience.

V.A.T
Prices shown include V.A.T at rates applicable on the day of purchase.

Experience Descriptions, Formats and Durations
Details of experience description, format and timings given on any Aero-Heli
websites and in any other literature are intended only to present a general idea
of the experience, and shall not be considered binding. In particular,
photographs are for illustrative purposes only and do not form part of any
contract between you and Aero-Heli LTD. As Aero-Heli LTD offers experiences
at a number of venues, details such as session lengths, itineries, equipment
used and numbers of participants may vary from location to location. Most
experiences will be open days meaning that other members of the public will
be taking part too. This could mean taking your turn with other members of the
public. Delays, curtailments and breakdowns are not within Aero-Helis control
and therefore we cannot be held liable if these should occur. Please note that
we reserve the right to alter any part of the experience where such an alteration
has been imposed. We cannot be held responsible for descriptions on any 3rd
party or agent sites.

Vouchers
Aero-Heli LTD gift cards are valuable documents and cannot be replaced if they
are lost, damaged or stolen and are invalid if altered or tampered with. Aero-
Heli LTD hold no liability in these circumstances.

Validity
Each Voucher is generally valid for a period of 6 months from date of purchase
unless otherwise stated. Experiences must be booked and undertaken prior to
the expiry date, otherwise the voucher will be deemed to be invalid and no
liability will be accepted by Aero-Heli LTD. Aero-Heli ltd have a data-base which
records the date of purchase on each gift card your vouchers official expiry date
will be determined by our system.

Extensions
Most vouchers may be extended at Aero-Helis absolute discretion for a period
of 3 months upon payment of a £25.00 administration fee. This fee, along with
the original voucher, must be returned to Aero-Heli LTD for an extension to be
processed. If the activity has increased in price, you will have to pay the
difference between the old and the new price. Once a voucher has been
extended it cannot be exchanged or refunded. Please note that expired
vouchers, promotional vouchers cannot be extended under any circumstances.

Exchanges
A voucher may be exchanged for a different experience or gift, subject to the
payment of any difference in price, provided the gift card has been purchased
directly from Aero-Heli LTD. If the chosen experience is of a lower value then no
change will be given. The exchange must be made before the expiry date
printed on the front of the voucher and the exchanged voucher will retain the
same expiry date as the original. A voucher cannot be refunded once it has
been exchanged.

Refunds
A full refund is available within 14 days of purchase for products purchased
direct from Aero-Heli LTD. A refund can only be made to the purchaser and if
payment was originally made by credit/debit card the refund will be made to the
same card and the appropriate administration charges imposed. A refund
cannot be given once a booking for an experience has been made or on
extended, expired or exchanged vouchers. Refunds are not given for mailing,
fulfilment and express carriage charges or personalised items. A voucher
purchased through a retailer or other reseller will be subject to that retailers
refund policy.

Cash Value Gift Vouchers and Cards
All cash value vouchers and cards are non-refundable. Gift cards must be kept
safe and treated as cash as the balance cannot be returned if lost or stolen.
Aero-Heli LTD is not responsible for any unauthorised use of a cash voucher or
gift card. Gift cards expire 6 months after date of purchase which will be noted
in your gift pack which will be posted to your address, gifts and experiences
must be used within this timeframe as gift cards cannot be extended or
refunded under any circumstances. Your gift card is not a credit, debit or
cheque guarantee card. It cannot be exchanged for cash and no change will be
given.

Experience supply
Once a booking has been made with Aero-Heli the participant is bound by the
Terms and Conditions of Aero-Heli LTD. By purchasing or redeeming a voucher
you acknowledge that the experiences are dependent on certain factors beyond
the control of Aero-Heli and agree that Aero-Heli is not to be held liable to any
costs incurred by third parties for the cancellation, postponement or alteration
of any experience for reasons beyond reasonable control (including but not
limited to weather-related reasons, mechanical failure, location changes or
otherwise). If mechanical breakdown should occur you should expect reasonable
substitutions without notice. Please note that experiences and other products
are subject to change without notice. This does not affect your statutory rights.

Cancellation by Aero-Heli LTD
If an experience is cancelled by Aero-Heli LTD either before or on the day of the
event due to circumstances beyond their control, Aero-Heli will arrange to re-
book the participant at a mutually agreed time. Aero-Heli cannot be held liable
for any costs including (but not limited to) travel expenses or pre-booked
accommodation costs incurred by the participant in the event of a cancellation
by Aero-Heli, and total liability for any claim in connection with an Aero-Heli
experience shall be limited to the price paid for the experience card/voucher.

Cancellation by participants
Once you make a booking with Aero-Heli LTD you are bound by their terms and
conditions. Make sure you understand our rules regarding changing or
cancelling a booking (particularly at short notice) as a refund will not be offered
in the case of infringement of these terms and conditions. Aero-Heli LTD
Cancellation Indemnity policy may provide a replacement voucher in the event
of cancellation by the participant owing to circumstances beyond their control
which is at the discretion of Aero-Heli LTD.

Liability Cover
Aero-Heli ltd agrees to indemnify participating voucher holders against damage
to equipment they use, and against liabilities to third parties, subject to limits
and compliance with our rules, terms and conditions, which may vary between
experiences. We also hold cover, subject to terms and limits, for contingent
liabilities arising at Aero-Helis facilities.


Problems on the Day
We welcome your feedback on all of our experiences. If you encounter a
problem on the day, please immediately bring it to the attention of the host or
manager at the venue so that they have a chance to put matters right. If you
have attempted resolution but the problem was not resolved on the day, please
write to us within 1 week of your experience (providing your voucher reference,
participant and venue details, including who you spoke to on the day) and we
will be happy to take the matter further. The address to write to is; Customer
Services, Aero-Heli LTD. 38 Airfield road, Toomebridge. Co.Antrim.

Competition Prizes, Special Offers and Promotional Vouchers.
These vouchers may have restrictions including (but not limited to) dates and
times of use, validity periods and experience content so please be sure to check
these before purchasing or telephone our offices on 02891810445 if you are in
any doubt. Competition Prizes, Special Offers and Promotional Vouchers cannot
be refunded, exchanged or extended unless otherwise specified.

Discount Codes & Entitlements
Aero-Heli reserves the right to exclude any product from discount schemes.
Only one discount code may be used per order. Discounts apply to new orders
only and cannot be used against exchanges, extensions, money on account,
delivery and fulfilment charges or any other facility provided by Aero-Heli LTD.
You may be required to provide evidence of your entitlement to any discount.

Third Parties and Re-Sale
A person who is not named on the Aero-Heli LTD database as the recepient of
experience voucher or recorded as the purchaser with Aero-Heli LTD has no
right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms
and conditions of booking. A voucher which has been re-sold (for example,
through Internet auction sites or by any other means) without our prior consent
will be considered invalid and Aero-Heli LTD will not be under any obligation to
provide any service.

Despatch
Aero-Heli LTD cannot be held responsible for any goods damaged in the post or
any postal delays.

These terms and conditions do not affect your statutory rights as a consumer,
and are governed by and in accordance with UK law. The purchaser and voucher
recipient agree that any problems fall under the jurisdiction of the UK courts.
All the clauses and sub clauses in our terms and conditions are independent of
each other. If one clause or sub clause is invalid or unenforceable, this will not
affect any other clause or sub clause. These terms & conditions are subject to
change

The details listed above are the terms and conditions applied by Aero-Heli LTD.
Your statutory rights are not affected.

Dated: 07 October 2009 these supersede all previous terms and conditions.

Aero-Heli LTD
(Registered offices)
38 Airfield Road,
Toomebridge,
Co.Antrim,
BT41 3SG